This FAQ is here to make sure your experience is amazing and direct you
to the appropriate place to get support for your purchase:

We decided to sell “Consolers of the Lonely” around the world at the same time, direct from this site. To ensure compatibility with territories around the world, we’ve partnered with several different local companies for fast server response time, proper billing, and localized support. Depending on which country you are purchasing from, there may be different methods to receive support.

Below is a list to specific FAQ and support info for each territory:

US: http://www.neuroticmedia.com/RacFaq.html

Canada: http://www.mymusic.com/info/download_faq.asp?curr=1&

Japan: http://www.wmg.jp/theraconteurs/

UK/England: http://digital.theraconteurs.com/GB/FAQ.htm

Deutsch: http://digital.theraconteurs.com/DE/FAQ.htm

Français: http://digital.theraconteurs.com/FR/FAQ.htm

Español: http://digital.theraconteurs.com/ES/FAQ.htm

Portugués: http://digital.theraconteurs.com/PT/FAQ.htm

New Zealand: http://www.digirama.co.nz/helpgenfaq.aspx

Australia: http://www.soundbuzz.com/dms/UserGuide_IE.aspx?fileload=FAQ_eng.html&partner=135

Q: Is my computer compatible with your downloads?
A: If your computer or portable music player can play MP3s, you’re compatible!  All files from territories around the world are in the mp3 file format.

Q: My download is taking a while?
A: We’re offering this album in high quality MP3s. This is a bigger file size than most music sold on iTunes and other digital retailers. Please be patient, your ears will thank you!

Q: My download process was interrupted?
A: If you have lost your internet connection during a track or album download, please follow instructions for your territory. Lists to FAQs and support are listed by territory above.

Start with support and the FAQ for your local territory. This is the fastest way to answer your question.  Still have a problem? Emails us direct at support@theracounteurs.com

"Consolers of the Lonely" should be in all digital retailers around the world.  Let us know if you can’t find it by emailing us at support@theracounteurs.com

Check your local retailer or buy on-line from the web store at theraconteurs.com!